Decoration Lead Times
- Lead times are approximate and may vary.
- Please note Lead times are confirmed only after artwork is approved.
- Allow 1-3 days for order entry processing and 1-3 days for design proof verification subsequent to order submission.
- A detailed confirmation will be sent with your estimated ship date after art has been approved.
- Our hats are always professionally packaged and shipped in plastic sealed bags.
- Overseas custom products are shipped within approximately 21, 30, or 65 days after all final approvals.
Cancellation & Returns
Return Eligibility
Please verify the style, size, color, and quality of all hats before any decoration work begins. Customized hats (printed, embroidered, or altered) are non-returnable.
30-Day Policy
Returns will not be honored for orders older than 30 days.
- Claims for shortages or defective products must be made within 5 days of receiving the shipment.
*If you have any shipping issues, please send a message to your sales representative.