Shipping
Do you ship internationally?
Yes! We ship worldwide. All custom forms, duties, and import taxes are taken care at checkout to ensure delivery.
I never received tracking information
We send out an order confirmation email as well as a shipping email when your items are mailed. If you did not receive either, please contact us to confirm you entered the correct email address.
How long do orders take to ship?
Custom order shipping lead time depends on order placement timing (peak seasons may delay), order quantity (larger batches need more sourcing/production time), and craft complexity (intricate customizations require extra checks).
My hat arrived damaged!!!
First, we’re sorry. Our items are made in-house and every now and then a damaged item may slip through our quality check. Please let us know and we’ll make it right.
Customization
What is the minimum order quantity?
We offer custom orders with low minimums, making it easier to get your personalized hats produced without needing large quantities. We also provide samples or one-off custom designs for those who want to see a single piece before placing a larger order.
Do you offer wholesale pricing?
We offer volume-based discounting to all of our customers. For wholesale pricing, please contact us.
How do I choose the right hat style?
We offer a variety of hat styles, such as baseball caps, trucker hats, bucket hats, and more. Choose based on your intended use (e.g., streetwear, outdoor activities, sports). For guidance, feel free to contact us!
Can I add custom tags or decorations?
Yes! We offer a wide range of customization options, including custom tags and various decorative elements such as embroidery and leather patches. Please contact us to discuss your design.
Can I customize fabric colors?
Yes, we offer the flexibility to customize fabric colors for your cap designs. Get in touch with our creative team to select your preferred color and bring your vision to life.
Quality & Production
How do I check the quality of my custom hat?
Each custom hat undergoes a strict quality control process. We check stitching, material quality, and decoration accuracy before shipment to ensure the best quality. If there is an issue, please contact us.
What is the production time for custom hats?
Production time varies based on design complexity and order quantity. Typically, production takes 7-15 business days, but custom and intricate designs may require more time.
How should I care for my custom hat?
To maintain the quality of your custom hat, we recommend gentle hand washing and air drying. Avoid harsh detergents or machine washing.